Attention !! We have our operations in Assam, Meghalaya, Nagaland and Mizoram. Please confirm authentication of the loan officer and local office before loan application and payment of any fee.
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Client Grievance Redressal Flow
Level 1 - Branch Level
First Contact Point
Contact Branch Head
Complaint Register
Submit complaint by hand
Complaint Box
Drop at branch location
Level 2 - Head Office (HO)
Escalation Level 1
HO Grievance Redressal Team
Customer Helpline
03623-261017
(Printed in Loan Passbook)
Level 3 - Grievance Redressal Officer (GRO)
Escalation Level 2
Rumi Thakuria - GRO
+91 98540-89853
rumithakuriags@gmail.com
Final Level - RBI Ombudsman
Final Escalation
Reserve Bank of India Ombudsman
If complaint is not resolved satisfactorily within 30 days
cms.rbi.org.in
Toll Free: 14448
crpc@rbi.org.in
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